FAQ

How long does shipping take?
Orders are processed within 1–2 business days. Delivery time varies by destination — please check our Shipping Information page for estimated delivery windows.

Do you ship internationally?
Please check our Shipping Information page for the full list of countries we currently deliver to.

Can I return or exchange an item?
Yes — please see our Returns & Refunds page for eligibility, timeframes, and how to start a return.

How do I track my order?
You'll receive a tracking link by email once your order ships. Note that tracking updates may take a few days to appear as the package moves through international transit.

What payment methods do you accept?
We accept all major credit and debit cards, plus other secure payment options available at checkout.

Is my payment information secure?
Yes — all transactions are processed through Shopify's secure, encrypted checkout. We never store your card details.

Do you offer discounts for first-time customers?
Yes! Use code WELCOME10 at checkout for 10% off your first order.

How can I contact you?
Reach us anytime through our Contact page — we typically reply within 24 hours.

My question isn't answered here — what do I do?
No problem — just message us via the Contact page and we'll help you directly.