FAQs

Delivery

Do you offer free delivery?
Yes — delivery is free on every order to the UK.

How long will my order take?
Orders are usually processed within 1–2 working days. Delivery times can vary by product and carrier, so please check the product page and checkout for the most up-to-date estimate. See our Shipping Information for more detail.

Do you deliver outside the UK?
We currently deliver to UK addresses only.

How do I track my order?
Once your order has been dispatched, we'll email you a tracking link. Tracking can take a little while to update after dispatch. You can also visit our Track Your Order page.

Returns & issues

What if my item arrives damaged, faulty or incorrect?
Please contact us within 14 days of delivery with your order number, a short description and clear photos where relevant. We'll review it and help with the most suitable next step — a replacement, exchange, return or refund where eligible. Full details are in our Returns & Refunds policy.

Can I return an item if it isn't right for my pet?
Please see our Returns & Refunds policy for eligibility. Items should be unused and in their original condition and packaging where possible. Some items may not be eligible for hygiene or safety reasons.

Choosing the right product

How do I choose the right size for a harness, collar or bed?
Measure your pet first — neck and chest girth for collars and harnesses, and length from nose to base of tail for beds and mats — then compare with the sizing on the product page. If you're between sizes or unsure, send us a message before ordering and we'll help.

Is this product suitable for my dog or cat?
Each product page explains who it's designed for. Always supervise your pet with new toys and accessories, check products regularly for wear, and replace them if they become damaged.

Payment & discounts

What payment methods do you accept?
We accept major credit and debit cards, plus the other secure payment options shown at checkout.

Is my payment secure?
Yes — all payments go through Shopify's encrypted checkout. We never see or store your full card details.

Do you offer a discount for first orders?
Yes — use code WELCOME10 at checkout for 10% off your first order.

Still need help?

Message us through our Contact page — we typically reply within 24 hours.