FAQ

How long does shipping take?
Orders are processed within 1–2 business days. Delivery time varies by destination — please check our [Shipping Information] page for estimated delivery windows.

Do you ship internationally?
Please check our [Shipping Information] page for the full list of countries we currently deliver to.

Can I return or exchange an item?
Yes — please see our [Returns & Refunds] page for eligibility, timeframes, and how to start a return.

How do I track my order?
You'll receive a tracking link by email once your order ships. Note that tracking updates may take a few days to appear as the package moves through international transit.

What payment methods do you accept?
We accept all major credit and debit cards, plus [Shop Pay / PayPal / other methods you offer] at checkout.

Is my payment information secure?
Yes — all transactions are processed through Shopify's secure, encrypted checkout. We never store your card details.

Do you offer discounts for first-time customers?
Yes! Use code WELCOME10 at checkout for 10% off your first order.

How can I contact you?
Reach us anytime through our [Contact] page — we typically reply within 24 hours.

My question isn't answered here — what do I do?
No problem — just message us via the [Contact] page and we'll help you directly.